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Since the Apple Watch was released, it has been generally perceived as the best smart watch out on the market. While this consensus still seems to be true, a survey from research firm UserTesting found that while people like the device, their reaction was not overwhelming and they wouldn’t recommend it to other people. The main issue with the device is the third-party apps, which were slower and less-reliable than built in apps.

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UserTesting used open-ended questions with 52 Apple Watch users and found that only 38% of them would recommend it to their peers. This was far from overwhelming, as users complained about the poor performance of the device and how the third party apps were mostly useless. Apple has already addressed ways to fix some of the issues at its World Wide Developers Conference last week, releasing a new operating system that allows for native apps and giving app developers more access to internal sensors and features of the watch.

While there were major issues with the Apple Watch for the users surveyed, there were some things that they liked. Step counting and fitness tracker goals were the most frequently cited as being useful, while users also identified the notifications through haptic vibration as a good feature. Michael Mace, the VP of UserTesting, said the results were not overwhelming, but were a solid start for Apple to build off of. Apple will be able to modify and build the watch based off of what is useful to users, much like they did with the iPhone in the past.

Nicholas Carlson of Business Insider summarized the reviews well in his article “The Apple Watch reviews are (quietly) brutal”, we recommend this read for a better overview.

Here are the text snippets from various reviewers:

  • Topolsky says that the Watch too often interrupts him with notifications while he’s trying to do other things. “I’m in a meeting with 14 people, in mid-sentence, when I feel a tap-tap-tap on my wrist… A version of this happens dozens of times throughout the day—for messages, e-mails, activity achievements, tweets, and so much more. Wait a second. Isn’t the promise of the Apple Watch to help me stay in the moment, focused on the people around me and undisturbed by the mesmerizing void of my iPhone? So why do I suddenly feel so distracted?”
  • Patel says the Watch is too slow. “The Apple Watch, as I reviewed it for the past week and a half, is kind of slow. There’s no getting around it, no way to talk about all of its interface ideas and obvious potential and hints of genius without noting that sometimes it stutters loading notifications.”
  • Manjoo says the Watch, unlike the iPhone or iPad, is not for “tech novices.” ” There’s a good chance it will not work perfectly for most consumers right out of the box, because it is best after you fiddle with various software settings to personalize use. “
  • Manjoo also says Watch apps don’t work very well. “The Uber app didn’t load for me, the Twitter app is confusing and the app for Starwood hotels mysteriously deleted itself and then hung up on loading when I reinstalled it.”

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  • Manjoo says you have to use Siri to use the Watch, and Siri still stinks. “I grew used to calling on Siri to set kitchen timers or reminders while I was cooking, or to look up the weather while I was driving. And I also grew used to her getting these requests wrong almost as often as she got them right.”
  • Patel says the Watch, unlike the iPhone, requires two hands to use. “You simply can’t one-hand the Apple Watch…because it’s a tiny screen with a tiny control wheel strapped to your wrist, you have to use both hands to use it, and you have to actually look at it to make sure you’re hitting the right parts of the screen.
  • Topolsky says the Watch isn’t a very good watch. “I’ve found the experience somewhat inferior to that with a conventional wristwatch, due to one small issue. The Apple Watch activates its screen only when it thinks you’re looking at it…Think about the way people normally look at their watches, then make it twice as aggressive.”

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  • Patel says it’s not as good as an iPod at playing music. “Remember when turning sixth-generation iPods into watches was a thing? That nano did a great job of displaying a lot of music information on a tiny screen, and the Apple Watch does not.”
  • Patel says it’s not a very good communications device. “There’s no doubt that being able to send quick replies from your wrist is a powerful idea; it’s the stuff of science-fiction legend, and every smartwatch has to be able to do it. But the Apple Watch is just the first step towards making that reality. It’s not anywhere close to being an actually-powerful communications tool, especially not when it’s competing with the phone in your pocket.”
  • Re/Code’s Lauren Goode says the Watch isn’t very fashionable. “Apple Watch strives for high fashion, but it still looks like a techie watch. Even if you can easily swap out the basic, smooth plastic band for a more elegant one — the $149 leather band, the $149 Milanese loop or the $449 link bracelet — the face looks kind of like a miniature iPhone.”
  • Yahoo’s David Pogue says the Watch’s software is hard to navigate. “The truth is, navigation is a big Watch weakness. There aren’t any visual clues that more options are waiting if you force-press, or that anything will happen when you turn the knob. You eventually learn, but only by trial and error. And every time you force-press or turn the knob and nothing happens, you feel like a dolt.”
  • The WSJ’s Joanna Stern tells her friends to wait till next year to buy a Watch. “The body is bound to get thinner; the edges could stand to be less rounded. It isn’t just the aesthetics, either. Soon, we won’t have to charge the battery every night, the software won’t ever get stuttery and those health sensors will get even more accurate. When was the last time Apple didn’t improve first-gen hardware’s performance while making it sleeker?”
  • Patel says the Watch isn’t a great fitness tracker. “Out of the box right now, the Apple Watch is a very expensive, barebones fitness tracker. It’s much nicer than its competitors — I used it with the white sport band and thought it was really quite striking — but it’s certainly not more full-featured.


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